Happy Customers
Other companies talk about it...we systematically measure it.
Happy Customers
Every company is equated with something. For Volvo it is safety, Optus says 'yes' and Woolworths are the 'fresh food people'. Here at Cavalry, we want to be associated with 'happiness'. We strive to build a customer obsessed team that deliver what we promise and take ownership at all times.How did we make measuring customer happiness simple?
We measure every engagement by staff member and by client. You'll be amazed at what happens when you hit the red face!
Cavalry provides managed internet connectivity for the Royal Flying Doctor Service's HO sites. We have been impressed with their professionalism and customer service capabilities...their service is reliable, prompt and friendly.
- National ICT Manager, RFDS
Since migrating to Cavalry our IT has never been more reliable. Cavalry works very closely with our business to ensure Ironbark has the most appropriate and effective IT infrastructure solutions in place as our business has grown.
- COO, IronBark Asset Management
Seamless network management - that is what we have experienced since moving to Cavalry a few years ago. The close relationship and support we have with Cavalry means it feels like they are part of our own team.
- CEO, ProForce
The team at Cavalry are a step above anything we’ve experienced. It’s refreshing to work with a professional IT company that communicate business outcome rather than technology.
- Business Systems Manager, Belle Property
Cavalry’s people are outstanding we are so pleased we made the transition.
- Director, Vital Addition
CASE STUDY:
Multinational Office Supplies Company
This company is an Australian multinational office supplies company that offer an extensive range of products for home, school, and office. With more than 26,000 customers across both Australia and New Zealand, they need to be readily available both online and in store with over 25 locations nationwide.
The Challenge
This company was rebranded with a large focus on optimising their IT spend. The existing IT environment was relatively stable and consistent with predictable workloads. They needed an IT roadmap that aligned to future business requirements.
They needed to be easily scalable for future business objectives and wanted to ease licensing costs after separating from a globally recognised brand.
They needed to be easily scalable for future business objectives and wanted to ease licensing costs after separating from a globally recognised brand.
The Solution
Cavalry was appointed to carry on a cloud consult project to build and design an IT roadmap. This process included data analytics, team interviews, and workshops before beginning the design. The principal areas that were considered, were Infrastructure, Application, and Datacentres. OMS tools were used to analyze workloads for over 1000 VMs.
Solution Highlights
- - A Hybrid Cloud Solution was recommended to take full advantage of their existing IT environment
- - Ease of scalability to grow the business as it reaches new milestones
- - Reduced the impact of high IT spend that is usually associated when moving or rebranding companies
- - With a roadmap, they were able to have a clear understanding of their requirements in order to move to a hybrid cloud environment
- - Their short and long-term goals were addressed with specific activities and overall framework for the technology that was included in the roadmap.